Customer Care
Everything you need to know about shopping with Exclusive Towels Boutique, including delivery, swaps, payments, privacy and how to reach us.
Shipping & Delivery
Exclusive Towels Boutique provides delivery for customer orders within our available delivery areas. Delivery charges are separate from the price of the products purchased.
Delivery Fees
Delivery fees are determined based on the delivery location and the applicable rider charge. The delivery fee will be communicated to the customer as part of arranging delivery.
Product prices displayed on our website do not include rider delivery charges unless expressly stated otherwise.
Delivery Information
Customers are responsible for providing an accurate delivery address and contact information. Please ensure that someone is available to receive the order at the agreed delivery location.
Delivery timing may vary depending on the customer’s location, rider availability, traffic and other circumstances affecting fulfilment.
Returns & Swaps
Purchases are non-refundable. Eligible items may be swapped when a swap request is made within 24 hours of purchase.
Swap Eligibility
To be considered for a swap, the item must be returned in its original condition. Items must be unused, unwashed and, where applicable, in their original packaging.
Items that have been used, washed, damaged after purchase or otherwise altered from their original condition may not qualify for a swap.
Requesting a Swap
A customer who wishes to request a swap should contact Exclusive Towels Boutique within 24 hours of purchase and provide the relevant order or purchase information.
Swap requests are subject to inspection of the returned item and availability of the requested replacement product.
Refunds
Exclusive Towels Boutique does not provide refunds after purchase. Where an item qualifies under this policy, the available remedy is a swap.
Privacy Policy
Exclusive Towels Boutique respects the privacy of our customers. We collect and use information necessary to process orders, arrange delivery, provide customer support and operate our online store.
Information We Collect
When you place an order or interact with our store, information we may receive includes:
- Your name and contact details.
- Your email address and telephone number.
- Your billing and delivery information.
- Details relating to products and orders.
- Information necessary to process and confirm payments.
- Communications you send to us regarding an order or customer-care request.
How We Use Your Information
Customer information may be used to process and fulfil orders, coordinate deliveries, communicate about purchases, provide customer support, maintain business records, prevent misuse of our services and improve the shopping experience.
Payments
Electronic payments made through our website may be processed through third-party payment service providers. Payment information required to complete a transaction may therefore be handled by the applicable payment provider in accordance with its own security and privacy practices.
Depending on the options presented during checkout, customers may be able to pay using supported debit or credit cards, mobile money or cash on delivery. Bank transfer is not offered as a payment method.
Sharing of Information
Information may be shared with service providers only where reasonably necessary to complete an order or provide a requested service, including payment processing and delivery.
Information Security
We take reasonable steps to protect customer information and restrict its use to legitimate business purposes. However, no internet-based system can guarantee absolute security.
Your Questions
If you have a question about personal information provided to Exclusive Towels Boutique, please contact us using the details provided on this page.
Terms & Conditions
By purchasing from Exclusive Towels Boutique or using this website, you agree to the terms governing orders, payments, delivery and customer-care requests described on this page.
Products & Availability
Products are offered subject to availability. We aim to present product descriptions, images and prices accurately, although the appearance of colours and products may vary depending on the device or display used to view the website.
Orders
Customers are responsible for ensuring that the information submitted when placing an order is accurate, including contact and delivery information.
Pricing
Product prices are displayed on the website in Ghana cedis unless otherwise indicated. Delivery charges may be additional and are determined based on the applicable delivery arrangement.
Payment
Orders may be paid for using the payment methods made available during checkout. These may include supported debit or credit cards, mobile money and cash on delivery.
Bank transfer is not an accepted payment method.
Delivery
Delivery fees are determined according to the delivery location and applicable rider charge and are communicated to the customer. Delivery times may vary according to location, availability and circumstances outside our immediate control.
Swaps & Refunds
Purchases are non-refundable. Requests to swap an eligible item must be made within 24 hours of purchase. Items presented for a swap must be unused, unwashed and in their original condition and packaging where applicable.
Swap requests remain subject to inspection and replacement-product availability.
Website Use
The content of this website is provided for shopping and informational purposes. Customers should not use the website in a manner that interferes with its operation, security or availability.
Contact Us
Need help with an order, delivery or swap? Our team is available to assist with your enquiry.
Osu — Accra, Ghana